Refund Policy / return policy

RETURNS

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Unfortunately we can’t offer you a refund on our products or services, Unless services were never rendered and or service agreement was breached on Strato Entertainment Group's part. Workshops are transferable if you are unable to attend the workshop purchased contact us and we will allow you to choose from other workshop dates that you may attend.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

 Non-returnable items:

* Gift cards

* Downloadable products

* Jumpstart Single Package

To complete your Workshop transfer, we require a receipt or proof of purchase.  Date of missed event and desired date of transfer event.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@stratoentertainmentgroup.com.Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.